Extended Return Period:
To accommodate potential challenges in returning goods, we have extended our refund policy to 15 days.
Full Refund Condition:
For a full refund, kindly return your online order in its original condition to our Distribution Centre within 15 days of receiving it. This policy applies to full-price, sale, and online purchases.
Exchange Option:
You may exchange your purchase for a different color variation or size within 15 days of the original purchase. Alternatively, you can exchange for a gift card. Items received beyond the 15-day return period will be returned to you.
Refund Process
Refunds will be issued to your original form of payment. If your payment involved gift cards and a credit card, the gift card used first during checkout will be refunded first, followed by your payment card.
Multiple Gift Card:
For payments made with multiple gift cards, the first gift card number entered during checkout will be refunded.
Refund Processing Time:
Allow 10-14 working days for refunded payments to reflect in your account.
Product Tag Requirement:
To facilitate a refund, ensure that the product’s tag remains attached. Returns without the tag may be exchanged or returned to the customer. Frequent returns may be flagged and subject to refusal or account closure at our discretion.
How to Return an Order:
Our refund policy has been extended to 15 days. Returns, refunds, and exchanges may take up to 3 weeks to process. Follow these steps to return your order: Return your order to our Distribution Centre within 15 days for a full refund. Exchange or receive a gift card within 15 days. For security reasons, hand-carried returns to our distribution centre cannot be accepted. International returns are not free. Please use a courier of your choice for returns, retain proof of return, and send the item back to us.
Returns Address
Urban Avenue LLC, 15 Culpepper Circle Greensboro, 27410 USA
Email: sales@urbnavenue.com
Processing Time for Return, Exchange, and Refund:
We have extended our refund policy to 15 days. Please note that returns, refunds, and exchanges may take up to 3 weeks to process. Delays are attributed to the returns network and the safeguarding measures in place to protect our team. Allow 10-14 working days for refunds to appear in your account, depending on your bank. Delivery costs will not be refunded for canceled orders post-dispatch, as we do not offer free returns for international orders.
Delivery Cost Refund:
Delivery cost will be refunded under the following circumstances: If you cancel your order before dispatch. If you return a faulty item. If we cancel your order due to stock availability.
Customs, Duties, and Taxes Refund:
We operate on a Delivered Duty Unpaid basis. Import duties, clearance fees, brokerage fees, or any additional charges are the responsibility of the customer and must be paid on delivery. Customs, duties, and taxes will not be refunded upon order return. These charges are set by the customs authorities of the destination country, and you may need to provide additional information for order clearance. Contact your local customs authority for more information. To accommodate potential challenges in returning goods, we have extended our refund policy to 15 days. Please note that returns, refunds, and exchanges may take up to 3weeks to process.